Customer Engagement in Utilities: Digital Platforms for Billing and Consumption Tracking

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Utilities companies across electricity, gas, and water have entered a period of accelerated digital transformation. What was historically a slow-moving, infrastructure-centric industry is now required to operate with the agility, responsiveness, and customer-centricity expected of contemporary service organisations. At the centre of this shift sits a fundamental realignment of how utilities engage with their customers. […]

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